HOW TO REDUCE YOUR RISKS

Clear communication is critical to providing quality care and service. It’s the way you establish rapport with a client, earn his or her trust, and get the most accurate, actionable information about their condition.  When a person can’t communicate, they can become confused, scared and uncooperative. And that’s not good for either of you. Using a qualified interpreting service – preferably one that has a team of interpreters that specializes in the field and is available immediately on demand – can help build a bridge between you and your client, customer and patients facilitate quality care, service and reduce the risks associated with miscommunication.

 

TIPS:

• Introduce the interpreter and explain your role

• Speak directly to the speaker

• Use short sentences

• Have enough time to interpret, depending on whether you are using a simultaneous or consecutive mode

• Ask client for feedback to demonstrate understanding

• Avoid idiomatic expressions.

• Provision of health care by necessity must occur in an atmosphere of mutual trust and confidentiality.

• The triadic relationship is difficult for the client as another person (possibly from the same community) potentially has access to their inner secrets.